RETURN POLICY

Last updated October 9th, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be returned with all included accesories, power cables etc.

RETURN PROCESS

To return an item, please email customer service at info@macvidcards.eu to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Online City Marek Zakrzewski

RMA #

ul. Lwa 19/35

61-244 Poznań

Poland

Phone +48 600 705 800

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Untracked post can be stolen in transit.

If you are returning from outside EU make sure to mark the package as RETURN so we won't be billed with custom charges or import VAT. This makes returns much faster without extra paperwork. We also recommend using DHL Express as a shipping carrier as they have the fastest customs service.

RIGHT OF WITHDRAWAL

You can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The reflection period starts on the day the product is received by you.

During this period, you shall handle the product and the packaging with care. You shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that you may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.

If you exercises the right of withdrawal you shall notify us with the standard form for withdrawal within the period of reflection.

Standard withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

To Online City Marek Zakrzewski, ul. Lwa 19/35, 61-244 Poznań, Poland, e-mail: info@macvidcards.eu

I/we (*) herewith revoke the contract that I/we (*) concluded concerning the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)

Date

(*) Delete as appropriate

You shall return the product or deliver it to us as soon as possible but within 14 days counting from the day following the notification.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on you.

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@macvidcards.eu